Warranty
Statutory warranty
The provisions on liability for defects under Art. 197 et seq. of the Swiss Code of Obligations apply to all tables. The limitation period is two years from delivery (Art. 210 CO).
Please inspect the table on delivery and report any visible defects immediately, and within 7 days at the latest, in writing to [email protected]. Report hidden defects without delay, as soon as you discover them.
Our warranty: 2 years on construction and joints
In addition to the statutory warranty, every table comes with our 2-year warranty on construction and joints, from the date of delivery.
What is covered
- Workmanship faults: joints that give way; table legs that do not support the tabletop correctly; unevenly applied finishes.
- Defects in materials or hardware.
- Cracks or deformations beyond what is normal for solid wood.
What is not covered
- Normal wear and tear: fine scratches, glass rings, patches that have become dull.
- Damage from impacts, falls, heat, standing moisture or aggressive cleaning agents.
- Damage from improper moving or unauthorised dismantling.
- Changes in colour, grain and structure, and slight movement of the wood caused by the indoor climate. Solid wood absorbs and releases moisture; this is a natural property of the material, not a defect.
- Damage resulting from failure to follow the care instructions.
For the warranty to apply
- Keep the indoor climate within a normal range – around 40 to 60% relative humidity.
- Do not place the table directly against a radiator or in constant direct sunlight.
- Do not put hot pans or dishes directly on the wood, and do not leave liquids standing on it.
- Refresh oiled surfaces once a year with natural oil. We'll give you instructions on delivery.
How to make a warranty claim
- Email us at [email protected] or call: +41 76 400 51 57.
- Please give your order number and describe the problem. Photos help us assess the situation quickly.
- We respond within 3 working days and propose a solution: repair on site, repair in the workshop or replacement.
If the claim is justified, we cover the costs of collection, repair and return delivery.
Care
Wipe the table with a soft, slightly damp cloth. Do not use abrasive or solvent-based products. Once a year, 20 minutes is all it takes to refresh the surface with natural oil – and the table will look as good as new.
Version: 29 September 2026